Subscription Management

Subscription Management

Reason Codes Error “Sorry the url or the some of the parameters are not valid”
Scope How can I resolve the error "Sorry the URL OR some of the parameters are not valid"? The merchant is trying to enable sub-cancellation rea...
Thu, 23 Feb, 2023 at 5:15 PM
Metered Add-ons not included in MRR calculations.Why?
Solution: If the subscription has Metered Recurring Add-on with Non-metered Plan, then the MRR of the subscription will not include this Recurring Metere...
Tue, 14 Mar, 2023 at 5:41 PM
How can I offer credits to customers at the time of signup?
Scope How can I offer credits to customers at the time of signup? Can I issue a form of credit when the customer signs up? Summary By default, you ca...
Tue, 28 Mar, 2023 at 8:33 PM
One of my subscriptions says E-Mandate not set. I’m unable to receive recurring payments from such subscriptions.
Scope Error - Due to limitations with the gateway and the bank, your customer cannot currently set up a mandate for recurring payments in a non-INR currenc...
Thu, 30 Mar, 2023 at 5:51 PM
How can I override unbilled charges for a specific customer?
Scope Override Unbilled Charges setting for a customer Summary Unbilled Charges are created when there are specific manual events created such as when...
Wed, 17 May, 2023 at 5:14 PM
How to configure self-serve calendar billing for E-Commerce business?
Scope How to configure self-serve calendar billing for shippable products? How to specify the self-serve e-commerce calendar billing configuration only on...
Thu, 25 May, 2023 at 3:38 PM
How to configure self-serve calendar billing for SaaS business?
Scope How to configure self-serve calendar billing for digital products? How to specify the self-serve calendar billing configuration only on subscription...
Thu, 25 May, 2023 at 3:40 PM
Customers are unable to update subscriptions via portal - RazorPay gateway
Scope Customers are unable to update subscriptions via portal- RazorPay gateway Summary When you have RazorPay integrated, you cannot make any changes...
Tue, 23 May, 2023 at 3:24 PM
Can a normal plan be subscribed as a gift plan?
Scope I have one or two existing regular plans, can I send them as gift subscriptions?  I don't want to have separate gift plans, I want people to g...
Wed, 24 May, 2023 at 3:10 PM
Why do we not send Modified "Next billing date" as an event when using the Bill Future Renewal feature.
Scope A changed "Next billing date" is not sent as an event when using the Advance Invoice feature. Why? The subscription change event doesn’t o...
Wed, 7 Jun, 2023 at 4:36 PM