Chargebee Support Portal

This article covers  I want to add a non-recurring addon to a canceled subscription without reactivating it Summary You can charge your customers, ...

This article covers  The coupons that I added are not displayed under the customer portal in the plan during checkout. Why? Summary Making change...

This article also covers When do subscriptions automatically cancel in Chargebee? Summary There are six ways in which a subscription can be canc...

This article covers  How to filter the existing unpaid invoices and cancel the adjoining subscriptions? Summary Unpaid invoices are a result of pay...

This article also covers How does Auto Collection work Summary The Auto Collection status (ON/OFF) determines whether your customers are charged au...

This article covers  Does Chargebee support grandfathering? If I change the price of a plan, would all active subscription prices also change? Or would th...

This article covers  What happens when Auto Collection is set to On at the subscription level but switched Off at the customer level? Summary In...

This article covers  How to apply filters to differentiate cancellations? Summary You can use Chargebee’s quick and advanced filter option to diffe...

This article covers  My customers are billed twice for the same period. Why is this happening? What happens when there are changes made to a subscription ...

This article covers  I need to update the price in the subscriptions. But I cannot find the option under Change subscription. What am I missing? Why I can...