General & Configurations

How to use the rules editor to create an Audience in Chargebee Retention?
Scope How to use the rules editor to create an Audience in Chargebee Retention? How to create a custom audience in the Chargebee Retention dashboard?  ...
Fri, 7 Oct, 2022 at 8:12 PM
I am getting the “Field name must start with a 'custom.' prefix” error while setting up custom field mapping on my Retentions account. How can this be fixed?
Scope I am getting the “Field name must start with a 'custom.' prefix” error while setting up custom field mapping on my Retentions account. How ca...
Mon, 22 May, 2023 at 5:51 PM
I created an Audience in my Retention account, but the right page is not loading on triggering cancellation. Why?
Scope How to do targeted offer tests within the audience in Retention? How to test an offer for a specific audience in Retention? Targeted Offer Tests w...
Mon, 27 Mar, 2023 at 9:47 PM
Navigating the Chargebee Retention settings page
Scope What is the list of Chargebee Retention settings available? Navigating the Chargebee Retention settings page Summary Chargebee Retention allows...
Tue, 4 Oct, 2022 at 3:51 PM
Navigation to the dashboard in Chargebee Retention
Scope Navigation to the dashboard in Chargebee Retention How to view the Deflection trends report in Chargebee Retention? How to view the insight report ...
Fri, 7 Oct, 2022 at 8:02 PM
Offer Goals, Layouts and Actions in Retention
Scope Offer Goals, Layouts, and Actions Solution In Chargebee Retention, we break the creation of Offers down into Goals, Layouts, and Actions. These ...
Mon, 10 Oct, 2022 at 6:14 PM
Quick installation of Chargebee Retention in 3 steps
Scope Quick installation of Chargebee Retention in 3 steps How to configure Chargebee Retention via API? Summary The technical requirements for insta...
Mon, 10 Oct, 2022 at 6:14 PM
Reporting on Experience/Page Performance in Retentions
Scope Which report gives me data on traffic going to each page for a given period? Report on an overall deflection through cancel Experience. Report on...
Sat, 1 Oct, 2022 at 12:04 AM
Reporting on Fields in Customer Pages - Retentions
Scope Where can I view the fields for reporting on Customer pages? Solution Standard and Custom Fields in the Chargebee Retention Javascript snippet (or ...
Fri, 30 Sep, 2022 at 11:52 PM
Reporting on Offer performance -Retention
Scope How do my Retention Experiences save customers with the Offer Performance? Is there a report? Summary Get deeper insights into how your Retentions ...
Fri, 30 Sep, 2022 at 11:48 PM