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Why is the request payment method URL link not considering the ‘=’ sign in the email notifications?
This article covers  Why is the request payment method URL link not considering the ‘=’ sign in the Email notifications? Summary When trying to use...
Mon, 1 Aug, 2022 at 5:15 PM
Can we download the HTML file for each of our email templates?
This article covers  How to download the HTML files for Chargebee email templates? Summary  You can obtain the base HTML for Chargebee's def...
Mon, 1 Aug, 2022 at 5:27 PM
The refund amount in 'refund initiated' email shows value as zero
This article covers  When an email notification is configured to send refund initiated notification but the value of the refund is shown as 0 Summar...
Mon, 22 Aug, 2022 at 2:33 PM
Resend E-mail option from the E-mail Logs is grayed out?
This article covers  How to resend Email from the Email Logs, when option is grayed out? Why is the resend email option grayed out ? Summary  When...
Mon, 3 Oct, 2022 at 3:48 PM
Why are the price details sometimes missing in the emails sent to customers?
This article covers  Why is the Smart Section sometimes missing in the emails sent to customers? Sometimes, price details are missing in the emails sen...
Mon, 31 Oct, 2022 at 11:27 AM
How to not send the cancel subscription emails to subscriptions that have a cancellation scheduled?
Scope Do not send emails for cancel subscription email for scheduled cancellation.  How to restrict email notifications for a scheduled cancellation subsc...
Fri, 19 Sep, 2025 at 6:18 PM
Error: You have exceeded the character limit for the HTML field
Scope What is the character limit on the HTML field for email notifications? Solution The character limit is 65,535. If the text length of the HTML cod...
Wed, 31 May, 2023 at 4:18 PM
What would be shown in the Summary of Scheduled Changes email section?
Scope What is the summary of scheduled changes section in the subscription change email notification? What would happen to the scheduled changes section em...
Tue, 11 Jul, 2023 at 5:07 PM
Emails sent out to the customers are getting bounced due to this error - “5.2.2 : user is over quota”. Why?
This article covers  The emails sent out to the email addresses belonging to the iCloud.com domain are getting bounced due to this error - “5.2.2 <{xyz....
Tue, 27 Jun, 2023 at 1:23 PM
How to add discounted plan price value in email notification?
This article covers Will plan price merge var display the price of the plan after the discount? Solution With respect to the merge_vars added in th...
Tue, 18 Jul, 2023 at 3:08 PM