Payment Gateways

Tips, Trips & Gotchas while testing payment gateway integration setup.

Why are some transactions in ‘Needs Attention’ status?
This article also covers What should I do if transactions are in ‘Needs Attention’ status? Solution Chargebee marks a transaction as ‘Needs Attention’ if ...
Tue, 14 Apr, 2020 at 10:15 PM
ReferenceError: 'Stripe' is undefined
Solution This particular error occurs if JavaScript has been disabled on the browser. Please enable JavaScript on your browser or use another brows...
Thu, 12 Dec, 2019 at 6:21 PM
Chargebee + Stripe ACH Credit Transfer.
Summary   Reconciling offline payments with just the transaction information requires a lot of manual effort. Chargebee+ Stripe’s ACH credit transfer fea...
Mon, 6 Jan, 2020 at 6:07 PM
Why can’t I remove my existing payment gateway?
This article also covers How to remove an existing payment gateway? Solution It is not possible to remove an existing gateway without removing all the d...
Thu, 16 Jul, 2020 at 7:55 PM
Error code-(3)"The referenced transaction does not meet the criteria for issuing a credit"
Summary  This issue/error is usually observed when a transaction (Charge) is not fully processed or settled. Settlements usually happen on within 24 ...
Wed, 27 Nov, 2019 at 6:09 PM
Error: Record cannot be found
Summary This error is mostly experienced when you are in the process of migrating your existing gateway with new gateway credentials I .e.new gateway cr...
Thu, 2 Jul, 2020 at 10:48 AM
Why are transactions still In Progress even though they are settled at the gateway?
Scope transaction pending Why are transactions in Chargebee still In Progress? Time taken for direct debit transactions How to settle in progress transa...
Tue, 13 Jun, 2023 at 12:53 PM
How do I process transactions or plans through a specific gateway?
This article also covers  Can I route certain transactions or plans to a specific gateway? Summary In Chargebee, you can configure specific gateway...
Tue, 29 Sep, 2020 at 7:41 AM
How to delete a payment gateway?
This article covers  How to remove a payment gateway? Summary You can remove an existing payment gateway and switch to a new one in Chargebee. Howe...
Thu, 6 Mar, 2025 at 9:15 PM
First name and last name fields for customers are empty in Authorize.net. Why?
This article covers  Transactions from Chargebee have no first/last name and Authorize.net is starting to flag those as suspicious. I can find the first n...
Mon, 4 Jan, 2021 at 5:31 PM