This article covers
How to remove a payment gateway?
Summary
You can remove an existing payment gateway and switch to a new one in Chargebee. However, since each gateway has a unique account ID, existing customer details must be migrated and linked to the new gateway account. Chargebee's migration team will guide you through the necessary steps for both Chargebee and the gateway. Before initiating the migration, ensure the new gateway is configured so that new sign-ups are processed through it.
If you are looking to maintain the existing gateway and configure a new gateway, refer to this article.
If you are trying to remove/delete a payment gateway altogether,
Migrate the existing card and subscription information into a new gateway account.
To migrate the data, raise a migration request from your Chargebee site by navigating to Chargebee Dashboard > Settings > Import & Export Data > Raise a migration request or click this link
You will be assigned a Migration engineer who will assist you with the request
After migrating the data to your new gateway account, you will be able to remove the existing gateway from the smart routing rules, following which you will be able to delete the account.
Note: For a gateway to be deleted all linked gateway entities need to be removed. For example, credit card/customer linked gateway. In this case you will be able to archive the gateway and not delete it.
Points to remember before switching to a new gateway:
Ensure you have migrated the existing card and subscription information
Configure the Smart Routing rules for the gateway to process the new transactions
Related articles and Documentation
How do I connect my payment gateway to Chargebee?
Error: "Payment collection failed. Customer does not have a linked card with ID card". What’s going on?