Chargebee Support Portal

Scope Is it possible to offer a trial period when reactivating a cancelled subscription? Solution A subscription can be manually reactivated in Ch...

Scope How to schedule a cancellation for a subscription? How to schedule a cancellation for a specific date? How to schedule a cancellation for the end o...

This article also covers: Is it possible to schedule a cancellation for the next renewal?  Will the customer be charged during cancelation when I schedule...

Scope Difference between the Created on and Started on events? What's the difference between 'activated_at' and 'started_at' d...

This article covers: Handling refunds and credits on cancellation Chargebee allows you to configure how Chargebee should automatically handle refund...

Scope We have fraudulent charges from sign-ups by one of our affiliates. We need to cancel their account and refund their payments in bulk. How to do this?...

This article also covers  I scheduled a cancellation on a specific date. My customers haven’t received a refund yet for the unused term. Why is this happen...

This article covers  When I schedule a Cancel Subscription it returns with an error What’s the maximum duration that can be set to schedule a cancellation...

Scope  How to retain the credit on subscription cancellation? Summary: In Chargebee, the Subscription cancellation feature provides customized and ...

Scope Link to change the billing address Summary At this moment, in Chargebee, we do not have a default email notification to collect billing addre...