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How to resolve the Chargebee API error: “Operation failed. Contact Support for help” when you are trying to add a bank payment source via API and you have GoCardless as the payment gateway

How to resolve the error: Operation failed. Contact support for help - GoCardless integrations?

Summary

In Chargebee, we allow the operation of creating a bank payment source directly using API for GoCardless, only if the GoCardless account is on a Pro plan and GoCardless advanced features are enabled in Chargebee for the specific Gateway account.

If your GoCardless account is not already on a Pro plan, I suggest you'll have to reach out to your GoCardless team to get more clarity on the Pro plan enabling.

Solution:

The error “Operation failed. Contact Support for help” could be seen when a merchant with GoCardless integration is trying to add a bank payment method to a customer via API.





Below is the API method used: https://apidocs.chargebee.com/docs/api/payment_sources?prod_cat_ver=2#create_a_bank_account_payment_source

In Chargebee, we allow the operation of creating a bank payment source directly using API for GoCardless, only if the GoCardless account is on a Pro plan and GoCardless advanced features are enabled in Chargebee for the specific Gateway account.

If your GoCardless account is not already on a Pro plan, I suggest you'll have to reach out to your GoCardless team to get more clarity on the Pro plan enabling.

If you are already on a GoCardless Pro plan, please contact support and we will enable the GoCardless advanced feature from the backend.