Scope
We are seeing the error message 'setup_intent_authentication_failure' from Stripe during update attempts.
The provided payment method has failed authentication. Provide a new payment method to attempt to fulfill this SetupIntent again
Summary
Customers might face errors while updating payment methods:
setup_intent_authentication_failure
The provided payment method has failed authentication. Provide a new payment method to attempt to fulfill this SetupIntent again
This is a valid error from Payment Gateway (Stripe). Customer might have to use a new payment method or check in with their bank/card issuer to see why it’s not going through.
Solution
setup_intent_authentication_failure' is a gateway error thrown during update card attempts.
Error message -->"Wir konnten Ihre Zahlungsmethode nicht authentifizieren. Wählen Sie eine andere Zahlungsmethode und versuchen Sie es erneut."
("The provided payment method has failed authentication. Provide a new payment method to attempt to fulfill this SetupIntent again.")
https://stripe.com/docs/error-codes#setup-intent-authentication-failure
The setup_intent_authentication_failure is a valid error being thrown from Stripe, so there’s not much that can be done from the Chargebee side to resolve this. The customer might have to use a new payment method or check in with their bank/card issuer to see why it’s not going through.