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Why do I receive this email from Chargebee within the subject: [Chargebee] ACTION Required: Direct Debit mandate is cancelled in GoCardless
Summary
[Chargebee] ACTION Required: Direct Debit mandate is cancelled in GoCardless - is a type of Chargebee Invalid Payment Methods Notifications. This notification was set up to alert all the team members of the site when a Direct Debit mandate (GoCardless) was cancelled for a customer.
Solution:
If you are using GoCardless, then your customer authorises your withdrawal of funds from their account using a Direct Debit Mandate.
GoCardless will notify Chargebee if the verification of the mandate fails, expires, or gets cancelled. In this case, Chargebee will mark the payment method as INVALID and the whole process must be repeated.
Chargebee now will notify the merchant with this email informing the same and also have the customer details mentioned. Merchants can track these customers and have the payment method updated in order to continue providing the services.
Note: Mandates can be cancelled at any time. For example, end customers can cancel their mandates by contacting their bank, or your user can cancel a mandate from their GoCardless Dashboard.The email notification recipient list can be modified by going to Settings > Chargebee Notifications > Invalid Payment Methods > Manage
Related articles and Documentation
Payment Via GoCardless mandates