Chargebee Support Portal

All new signups will fail along with a few recurring transactions if payments are not authenticated as per the SCA regulation.

The first payment during the signup via checkout will have to go through the 3DS flow before the subscription is created. Future recurring payments will be ...

Being a fin-tech product, we at Chargebee are constantly thinking of ways to ensure security and the integrity of the data. As an added measure, we are look...

Payments initiated when the customer is not present online, for example, renewals / recurring payments, trial to paid etc are classified as Off session paym...

This article also covers Is my gateway account 3DS enabled? Solution We recommend that you reach out to your gateway support to confirm if 3DS 2.0 is ena...

The parameters payment_intent[gateway_account_id] and payment_intent[gw_token] can be passed in the following 3DS supported APIs: Create customer Create ...

This article also covers I cannot access my authenticator. How do I log in? My authenticator codes are not working. What do I do? Solution   If you aren’t...

Scope How to get Chargebee’s PCI DSS certificate? Is Chargebee PCI DSS certified?  How to get Chargebee’s PCI DSS AOC (Attestation of Compliance)? S...

Scope What are SOC1 and SOC2 Type II reports? How to download SOC reports from the live site? How to generate SOC reports from the live site? Summary S...

This article covers  Why can’t I see the “Clear Personal Data” button on the Customers tab Clear Personal Data button not shown on the Customers page to de...