Chargebee Support Portal

This article covers There is no option to create a credit note for the payment-due invoices Solution Check the invoice whether a direct debit pa...

There are two ways of doing this - Via Admin Console (Chargebee app) Go to Subscriptions >> Customers. Find the customer using the search...

Scope How to create an online refund from the refundable credit note? How to create an offline refund from the credit note? Summary Just click on the...

If you extend the subscription, then the charge is calculated as follows: Charge = (Plan price ÷ Number of days in the plan billing period assuming plan st...

Scope What is a refundable credit note? When can I create a refundable credit note? How is a refundable credit note created automatically? What are the...

Scope How do I export refund reason codes? How do I export refunded credit notes? Summary You can export the reason codes by first filtering the ref...

Scope My credit note shows the creation date instead of the billing period; why? Do we have settings to choose between credit note creation date and invoi...