Chargebee Support Portal

Scope I want to find out how many active subscriptions are in a dunning state right now? Summary Dunning is associated with the invoice that had...

Scope Online dunning final action for partial credit applied to invoice  Summary   When an invoice is in dunning but has a partial credit note attached t...

Scope Why payment due invoice marked paid via credit note due to scheduled activity? Why an unpaid invoice is marked paid after dunning is exhausted? Wha...

This article covers  Which webhook event to listen to when credit card payment declines? Solution You can listen to the payment_failed event and look ...

This article also covers How do I update Dunning email settings in Chargebee? How do I enable dunning settings on my Chargebee site? Summary Dunning...

Effect of turning Off Dunning What happens to the existing subscription going through Dunning, if Dunning is turned Off? Will Dunning emails notification ...

Scope What are the scenarios in which dunning works without a card? What are the parameters that Dunning requires if there is no card? Solution a. If ...

This article covers  Which event marks the closing of the Dunning Period? I want to get notified when the dunning period is exhausted for a subscription. ...

Scope What does each dunning status mean? What is the difference between Dunning status “stopped” and “exhausted”? Summary Dunning status is set to &...