Custom Roles

Changing Ownership of the Chargebee account if the owner is not present
Scope of the Article: This article is intended to cover all the possible scenarios which arise when the owner of the site is unavailable. Summary:  ...
Wed, 28 Nov, 2018 at 6:41 PM
Can the Chargebee account ownership/email id attached be changed?
Scope How to change the primary email address registered with my Chargebee account? I am currently the site owner. Do I get a notification when the owner...
Tue, 29 Nov, 2022 at 7:15 PM
Can I add additional users to my account?
Scope How can I share my Chargebee site with my team members? Is there a restriction on the number of users for a Chargebee site? While adding a site use...
Tue, 13 Jun, 2023 at 1:19 PM
Creating custom user roles/privileges in Chargebee
Scope How to add custom user roles in Chargebee? How to restrict access for the users/employee(s) to the Chargebee site? Summary Chargebee allo...
Tue, 16 Mar, 2021 at 8:27 AM
Access levels of different user roles in Chargebee
You can add multiple users to your Chargebee account for performing different tasks such as members from the finance team, sales team or support team. H...
Mon, 24 Dec, 2018 at 7:00 AM
How to find which team member performed a certain activity on Chargebee app?
Scope How to find a team member's activity log? How to check if the customer went into the Chargebee portal and cancelled the subscription themselves?...
Tue, 18 Jul, 2023 at 5:41 PM
What are SaaS metrics? What advantage does the “Analyst” role provide over “Tech Support”?
This article covers  I’m unable to find SaaS metrics in Chargebee? Where can I see it? Solution We have discontinued the SAAS metrics report which w...
Mon, 4 Jul, 2022 at 6:49 PM
Sorry, you don't have the permission to view this page
Scope Sorry, you don't have the permission to view this page Summary The reason for this error is that the user performing the action, does not hav...
Fri, 16 Jun, 2023 at 5:55 PM
Error message - “You don't have access to this page. Contact your admin for details” while trying to access the API keys on my site
This article covers  Why can’t I access the API keys on my Chargebee site? I am getting the “You don't have access to this page. Contact your admin for...
Wed, 5 Jul, 2023 at 5:23 PM